Support is a huge deciding factor when choosing software. 

What levels and kinds of support are available along with the hours that support can be accessed is crucial to your business success along with successful usage of the software.

Some questions you need to look at when choosing software.

What is the quality of support that's available from the software?

• Chat Support

• Phone Support

• Availability

Can you talk to a human?

When it comes to choosing support, quality is key, but if it isn't timely, it's of no use, so making sure that it is convenient is an important factor as well.

In this post, I am breaking down the different support channels available between Clickfunnels 2.0 and Gohighlevel.

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Up first,

Clickfunnels 2.0 Support

It took me a bit to figure out how to use Help. 

When I clicked on the “help” at the bottom left it opened the “search for anything” area at the top.

I then could type in what I was looking for and it brought up a list of items I could click on.

Once I clicked on one of the items in the list I could go more in depth on that one item.

I hit the hamburger menu on the top left and it brought me to this next screen that had the options to go to the Knowledge Base, Blog Updates, App Status, and Ask A Question.

When I chose “Ask A Question” this window below popped up and this is the only time I could access someone and ask a question.

Clickfunnels does have a Help Library - you can find it here: https://clickfunnels.elevio.help/en

They also have a Facebook Group where there are support agents answering questions and offering help docs. You can find it here: https://www.facebook.com/groups/510495802383466

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What I couldn’t find was someone “Live”.

I also could not get an idea of the turnaround time. 

It states: “We will reply as soon as we can.”

Let's Take A Look At The Go High Level Support Options

At the agency level in a High Level account you have the ‘blue” question mark at the top right-hand side.

When you click on the question mark this panel opens up.

There are multiple ways to access support:

• A Welcome Course

• A Help Center

• Their Facebook Group

• High Level Events - these are live calls

• Live Chat

• Phone Support

• Priority Support - $300/month you get a dedicated support agent

You can access their help docs here: https://help.gohighlevel.com/support/solutions

The chat feature for High Level is live and the response time ranges, however, they do give you an estimate as to the wait time.

This is the chat feature when it opens up.

Here is a snapshot of the wait times.

If you are not there they will turn it into a ticket.

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The Most Important - Speaking With Someone Live
You can jump into their live Zoom room 6 days a week.

There is someone to speak with from 7 am to 7 pm CST Monday to Friday and 9 am - 5 pm Saturdays.

You can access High Level support agents here: https://speakwith.us/success

Go High Level also has multiple Live calls per day. 

You get on the Q & A calls live here: https://speakwith.us/success

There is an event calendar you can access here to find the times for the live Q & A calls.

https://www.gohighlevel.com/events

This is the call lineup for today.

You are brought to this screen and once you fill out the info you are redirected to a Zoom room. The wait time varies. I stay away from Mondays if I can.

The Go High Level Facebook group is an excellent resource: https://www.facebook.com/groups/gohighlevel

This level of support for software is unheard of.

The biggest difference I see between Go High Level and Clickfunnels is ACCESS.

Access to information, assistance, and to the people who can help and quickly.

Multiple times a day I see the owners of High Level answering questions in the Go High Level Facebook group.

They are interacting and aware of what is happening in the group and step in when they think something needs to be addressed. 

Final Thoughts

This round in our comparison series hands down goes to High Level.

With their live and phone chat and the hours of accessibility when you need help it is there.

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