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What You Need to Know About GoHighLevel Support

March 10, 20238 min read

One thing I think you need to think about when choosing software for your business is the level and types of support available to you as a user.

Not just is there support but is there support when you need it in the way you need it.

Go High Level’s Support Is Second To None!

Below is a list of the variety of ways to reach High Level when you need help.

If you prefer to watch you can do so here:

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First Up.

If you are not a customer yet you can reach out to Go High Level via their chat widget on their website and/or call them at any time of the day toll-free at +1 (888) 732-4197 for all non-support-related requests. 

This includes all Billing and Sales related requests.

GoHighLevel Requests

The Gohighlevel Customer Service Number

You can call +1 888 732-4197 and press 1 for sales to speak with the team to help you determine if Go High Level is the platform for you.

You can go here: https://speakwith.us/pre-trial-team to learn more about what Go High Level is about. 


Go High Level Daily Demo Call

There is also a Live High Level Daily Demo call you can join if you are looking to join High Level and are wondering how it may help your business.

You can access that here: https://www.gohighlevel.com/demo


A great resource is the Go High Level Blog.

You can learn trends, tips, and tools agencies can use to scale to 7-figures & beyond!

Blog.gohighlevel.com

Ready To Get Started With Go High Level NOW? Click here for your FREE 30-Day Trial

Need Login Help With High Level

One of the support features I love the most is the Live Zoom room.

You are able to go to: https://speakwith.us/success using your agency admin email along with your Agency Relationship Number (found under Agency View → Settings → Company - you’ll see it in the middle at the top of your company data.

The Customer Success Zoom Room Business Hours are:

Monday to Friday, 7:00 am to 7:00 pm CST

Saturday, 9:00 am to 5:00 pm CST

There is a Live Q&A from 11 AM - 1 PM CST time where you can talk to someone live and share screen.

On these calls, there is a 15-minute person time limit and there are usually 2 or more GoHighLevel experts on these calls to guide you.

Are You Locked Out Due To A Billing Error

You can log into your account, however, you may have a Billing lockout issue.

You can call the Billing Team at +1 (469) 694-2318

The Billing Team's business hours are Monday to Friday, 9:00 AM to 4:30 PM CST.

You can also email them at: [email protected]

Go High Level - The Only Software Company That Does Live Onboarding Calls

If you have already signed up and have a High Level you can jump on live with their Solutions Engineers Team for your onboarding call. 

They're available Monday - Friday From 7 AM - 7 PM CST.

The onboarding LIVE Zoom call - https://speakwith.us/kickoff

All you need is your relationship number and you are ready to go. The High Level team will take it from there.

How do I cancel my HighLevel subscription?

You can do this from inside your Go High Level app. You will navigate to the Agency level then go to → Settings → Billing and click on To modify or cancel your current subscription click here. This will direct you to cancel your High Level account.

What is the Gohighlevel support email?

There are a variety of different email addresses available for High Level.

If you are a current client you can reach them through the blue check mark and if you are not you can contact them via their chat widget or call Toll Free: (888) 732-4197.

Ready To Get Started With Go High Level NOW? Click here for your FREE 30-Day Trial

Go High Level Support Requests

The Blue Question Mark.

In the top right corner of your HighLevel App, you will see a blue question mark.

A larger pop-out will appear. 

These are the options available here:

GoHighLevel Support Requests

  • Welcome Course

  • The Help Center

  • Go High Level’s Facebook Group

  • High Level Events

  • Announcements

  • Live Chat

  • Priority Support

  • Call High Level Support

Let’s break them down.


The Go High Level Welcome Course

This is the Gohighlevel university. You can access it here: https://university.gohighlevel.com/

You will use your High Level log-in.

Once logged in you can see the university has 3 courses in it.

Welcome to Go High Level Support

They are very informative. Register and take a look at them.

The Go High Level Knowledge Base

The knowledge base is an excellent resource. It does need a bit of updating and they are working on that weekly. You will be able to find many answers here: 

Knowledge Base

Accessing The GoHighLevel Support Portal

Here you can look at all your open and closed Gohighlevel tickets: help.gohighlevel.com/support/solutions

Join the GoHighLevel Facebook Group

GoHighLevel has an amazing Facebook Community to find answers to your frequently asked questions.

Go High Level Facebook Group

The Facebook Group requires you to provide your email address (the one you used when signing up), and your Agency Name.

This group is not for support but for community and collaboration. For support-related requests reach out with the blue check mark and click on Live Chat.

The Free GoHighLevel Training Events

There are a number of events happening daily, monthly, and yearly at Go High Level.

Here is a link to their event calendar: https://www.gohighlevel.com/events

Here is where you will find the links for the daily Q & A calls along with the High Level Town Hall meeting.

Ready To Get Started With Go High Level NOW? Click here for your FREE 30-Day Trial

Live Chat: How to Create A New Support Request 24/7

At any time of the day or night, seven days a week, you can select the "live chat" option to begin a new Support request.

This is a live chat feature that will require you to choose your issue from dropdown menus and they will then direct you to the correct person.

If needed they may create a ticket and email you the ticket number and follow up with you from there.

You Can’t See The Blue Question Mark.

If you don’t see the ability to access the blue help question mark in your account you are not an agency admin or you are logged in under a user.

"SaaS Users" or "Location Users" will not see the blue question mark button, this is strictly for HighLevel customers. 

How Do I Become an Agency Admin to Gain Access to Full GoHighLevel Support?

Only Agency Admins are able to assign the admin role to others. If you are an admin be sure you are logged in as admin or have someone assign you admin status.

Then the “blue” question mark will appear in the top right-hand corner.

The GoHighLevel YouTube Channel

Go High Level’s YouTube channel is a great resource for you as a user and as an agency owner. The updates for the app along with guest interviews and event recordings are there for you to review.

You can subscribe to their channel here: YouTube

You Can Join My Facebook Group Here:

Another avenue of support for you as a Go High Level user is my personal Facebook Group.

It is called Go High Level NOW. You can join it here: https://www.facebook.com/groups/gohighlevelnow

There is no question that High Level’s support is second to none in the software industry.

As you can see there are multiple and varying levels, types, and degrees of help. This is to ensure that you get up and running quickly and the correct way and also to assist you in building your SaaS business, or if you are simply using it as an option instead of Clickfunnels 🙂

Getting Started With Me

If you would like to get started with High Level, I also offer access to me as an additional resource.

This could be invaluable to you to get your personal questions answered that are not tech related.

_________________________________________

Already a Go High Level user and it is time to upgrade to PRO - I got you!

When you upgrade to the Pro Plan you will be given access to my signature Go High Level Affiliate Offer - The SaaS Suite.

The SaaS Suite

Which includes:

  • The SaaS Code Course

  • The Go High Level Training Code Course

  • The SaaS Set Up - fully done for you

  • Onboarding Checklists

  • Snapshots

    • Coaching Snapshot

    • Your SaaS Snapshot

    • Support Snapshot

  • Access to our exclusive Go High Level Now Facebook Group with 2 weekly calls with me

As my affiliate, you are also given access to ME as your personal GHL Consultant.

And so much more!

What Are You Waiting For - Let’s DO This - Together.

Click Here To Get Started Today.

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The Fine Print: Some of my links are sponsored or affiliated and I may make a commission when you buy at no additional cost to you ✨

She has over 10 years of experience as a teacher, trainer, and coach, helping powerhouse entrepreneurs innovate and grow.

Pamela is an official HighLevel™ Partner, certified as a Master Marketer by Funnel Gorgeous Society™, and trainer for some of the biggest names in the online education industry, including Peng Joon, Lori Kennedy, Jody Milward, and Julia Taylor.

She believes that the only way to run a profitable (and freedom-oriented) business is to add a monthly recurring revenue stream.

Pamela lives by the beach in Mexico with her husband, eats tacos every day, and loves helping amazing entrepreneurs change the world.

Pamela Dale

She has over 10 years of experience as a teacher, trainer, and coach, helping powerhouse entrepreneurs innovate and grow. Pamela is an official HighLevel™ Partner, certified as a Master Marketer by Funnel Gorgeous Society™, and trainer for some of the biggest names in the online education industry, including Peng Joon, Lori Kennedy, Jody Milward, and Julia Taylor. She believes that the only way to run a profitable (and freedom-oriented) business is to add a monthly recurring revenue stream. Pamela lives by the beach in Mexico with her husband, eats tacos every day, and loves helping amazing entrepreneurs change the world.

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